Buy The Way – Refunds Policy
Browse through our refunds policy to better understand
Here at Buy The Way, we want to offer you the absolute best deals because we believe that you are worth it all. Do us the honor of going through store and find many many fantastic offers and deals. You will be sure to find a great deal to best suit yourself. We have items in categories that you are bound to fall in love with such as electronics, home and kitchen,
health and beauty, sports, stationery and much more. Have a son? Why not get him a game from our gaming section for the latest in PS4 and XBOX one. Spoil yourself with a brand new iPhone today.
We stock the most excellent, well affordable and cheap products for your benefit so that you can cover your shopping for your entire family. Whether it is for mum, dad, grandma or anyone else – we have something for everyone here at Buy The Way. Buytheway stocks a variety of products to ensure that your cart is healthy and ready to move on to payments. From there our logistical team is sure to take care of you in the most efficient manner possible.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: * Gift cards * Downloadable software products * Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable) * Book with obvious signs of use * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 4 Walter Place, Durban, NL, 4000, South Africa.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to: 4 Walter Place, Durban, NL, 4000, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note that a 15% handling fee shall be charged of the total purchase amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.